Perspective Lessons in earthly management
By ARTHUR JONES
The church today. Anguish. Pain.
Conjecture. Bewilderment. The erosion of trust.
Why did it happen? Who is to blame? How can it be stopped? How do
we prevent it from happening again? Have we heard the worst? What is all this
telling us? Will good grow out of it?
This Perspective deals with only one issue.
Who is to blame? doesnt cut through the morass
quite as sharply as what is to blame?
What happened has occurred because the Catholic church is a
closed, clerical, patriarchal society that operates in hierarchical secrecy. It
has, in earthly terms, both a management and marketing problem. Like a
corporation losing its market, the majority of the faithful -- the educated
Catholics as customers/consumers/recipients of edicts from on high --
arent buying much of what the Vatican is selling in the name of
Jesus.
No Catholic I know wants divisions and schisms. Rather, grownup,
mature, involved and believing Catholics want two-way communication and trust
-- and an era that leads to what Tertullian noted, These Christians, see
how they love one another.
Nonetheless, every level of church secrecy has produced a
leadership -- most cardinals, archbishops and bishops and priests, the pope and
the curia -- that believes it is absolutely right in what it says and does.
The omnipotence is a self-reinforcing mechanism. The church is
able to believe itself invulnerable and above account not because God ordained
it but because the leadership is completely shielded from those who would tell
it otherwise. What is to blame is a mindset reinforced by the style and tone of
the management structure of the entire system.
The management system was fine for the Tridentine top-down,
do-as-youre-told, men-only church. And in fact, the operations portion
of the system worked better in Pius XIIs day than it does now.
Pius XIIs was the era when management guru Peter Drucker footnoted that
the Catholic church was one of the three best managed organizations in the
world, along with General Motors and the Prussian army general staff -- which
gives us some idea of the company the church kept, management-wise.
In modern management terms, Ratzingers September 2000
Dominus Iesus (which implied Roman Catholicism had the monopoly on God
through Jesus and everyone should buy our product exclusively) was like
Cokes New Coke. Both had to be retracted pretty quickly when the
consumers gagged in disbelief. Coke disavowed its product. The best the
Vaticans free thinkers could manage was to distance the church from what
Ratzinger thundered (and the pope imprimatured) through open criticism of
Dominus Iesus by the retired and current head of the Pontifical Council
for Promoting Christian Unity.
Too many Catholic church leaders are -- like Enrons
management -- fear-stricken by what closer scrutiny might reveal: on sexual
activity cover-ups and/or on finances, on excluding women and/or refusing to
ordain married men, on celibacy and/or the sexuality issues. The leaders know
that some of what the church management and teaching persists in doesnt
hold up.
In a situation like this, what does earthly management ask? (That
question alone guarantees six letters in three days reminding me, The
church isnt like any other institution, etc., etc. Given what I
refer to, those anticipated letter writers should get themselves appointed to a
diocesan or pontifical finance or advisory council and find out for
themselves.)
The faithful is capable of co-leadership of the church -- out of
their faith life experience. (Think: consumer experience in the market place of
faith or, in church terms, sensus fidelium.)
Meanwhile, hey out there, we faithful are present, remain present,
because we want the basic product: Jesus all-encompassing inclusive love
expressed in so many styles and rituals. We believe in Jesus
guidance in our living and dying. He gives us meaning in the Eucharist, in what
happens to us in community with other believers, in his word in the scriptures
as he constantly creates and recreates our intimate and extended family, as we
meet him, meet God, in prayer, contemplation, in creation, and in art and
beauty as we individually find it and behold it.
What we behold, too, is a church management system unresponsive to
our everyday lives and experience, unresponsive to the rapid growth in
scientific and technological knowledge; unresponsive to the need for
prophetic action on the distressed state of todays people and
world.
In the face of this Catholic management unresponsiveness, I asked
a Catholic who created his own highly successful multinational corporation to
give me the basic what-questions-does-management-ask. He provided these:
- Is the organization having a problem? If so, why is it having
that problem?
- Is the organization closing its eyes to an obvious reality
creating its problem?
- If the problem is public, has the managerial reaction been to
attempt to hide the problem, increase control, or engage in damage control --
rather than to realistically appraise and address the situation?
Facts essential to a solution:
- Unless the cause of a problem is identified, the solution is
not effective.
- Unless the top man is a listener, capable of encouraging honest
feedback, sincerely offered and capable of responding to that feedback in the
interests of organizational survival and progress, then the organization will
continue to falter and diminish.
There, that shouldnt be too hard for the Vatican and most of
the worlds bishops to swallow. And if they need a little bit of sugar to
make the medicine go down, Matthew offers an entire cube in: Fear
not.
Arthur Jones is the NCRs editor at
large.
National Catholic Reporter, May 3, 2002
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